Wotif.com’s Ten Steps to Online Success

A month or so ago Graeme Wood, the co-founder of the immensely successful wotif.com, delivered a guest lecture to my E-Commerce students on the topic “Ten Steps to Online Success”.

He discussed with us his experience of coming up with an innovative idea, prototyping it, and seeing it through to the thriving, global business that it is now.  A business generating, last year, a profit of $34.5 Million (source).

Below is a summary of the questions that he believes must be answered in creating a successful business and some tid bits of wisdom that ressonated with me.  If you’re serious about starting or developing a business – online or offline – you might find yourself having a few “ah-ha” moments if you get out pen and paper and start answering the questions.  I did.

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The Almost Breathless Question

What do you do?

My personal trainers at Best Practice, Anthony and Jeames, are both as passionate about e-commerce (or “online business”) as I am so we have a lot to talk about once they’ve put me through my paces on a Tuesday and Friday morning.

Anthony and I have been talking, for a while, about how to answer the question, “What do you do?”  Up until recently my uninspiring answer has been, “I make websites.”

While it is a concise description of the end-product of a typical project here at Webnerd, it does nothing to explain how we differ from every other Joe who makes websites, nor does it inspire any further discussion on the topic.

So Anthony and I have given it some thought and come up with the following response:

“I help businesses to understand and then implement the power of the Internet to increase their profits.”

You then, almost breathlessly, ask, “How do you do this, James?”

And from there a conversation may bloom.

Well, hopefully!  I’ll give it a go and make tweaks as necessary.

How do you reply when someone asks you, “What do you do?”  Is it compelling and does it inspire conversation?

Let me ask you something else:  is the answer to this question conveyed in a concise and compelling way on the front page of your website?

Go ahead and check right now :)

Wishing you happiness and success in your online and offline endeavours