Last night, after a long but exhilarating day, I was sitting in a wonderful steak restaurant in Newtown, Sydney.
I caught the manager’s eye as I took a seat at a table next to an open window that let in a refreshing breeze.
The manager waited on me at once. I could see in his face the love for his job as he expertly made me feel at home.
My medium-rare ribeye came out soon after my perfectly suited Shiraz Cabernet and I devoured my meal. Every once in a while the manager or another staff member would check in to see if I was happy with everything. I was.
My table was cleared as soon as I’d finished my meal and the bill was delivered to my table upon my request. The price was by no means outrageous and I was happy to even leave a tip.
So what did they do wrong?
